At Junubgames, we are committed to resolving all of our customers’ concerns as quickly as possible and fairly. If you have any complaints regarding any of your orders, delivery, or our website, pages, or services, please contact us directly so we can assist you.

How to submit a Complaint

You can always reach us using any of the following methods:

  • Email (primarily used by our team): [email protected]
  • Phone: +34 668-74-6514
  • Postal Address: Plaça Gaitán, 798, Bajos Alva Baja ,05382, Spain

We aim to respond to all complaints within 5 business days at most.

Internal Resolution

  • Our customer service team will initially review your complaint and propose a solution (or multiple choices).
  • You can be offered multiple resolution offers, including refunds, replacements, or other corrective measures, which depend on your case.
  • We try to resolve disputes amicably and in compliance with the EU consumer protection laws.

Online Dispute Resolution (ODR)

In accordance with EU law, consumers (you as a customer) also have the option to use the European Commission’s Online Dispute Resolution (also known as ODR) platform for resolving disputes related to online purchases (which meets our case).

You can always access and use the ODR platform using this link: https://ec.europa.eu/consumers/odr.

Governing Law

All of the complaints and disputes will be handled under and according to the laws of Spain, without prejudice to mandatory consumer protection rights in your country of residence within the European Union.